Terms and Conditions
Welcome to hoofmanshipshop.com trading as Thoroughbred Group Limited ; registered in England & Wales under company number 12310884 and VAT Number 352556886. Registered office address: Angel Fields at Ty Capel, Maenan, Gwynedd, LL26 0YH.
Thoroughbred Group Limited is an online and consultancy retailer selling equine / Pet supplies including but not limited to: Hoofcare goods, food, accessories, supplements.
Please read the following terms and conditions carefully. By accessing and using the above websites or placing an order over the phone you are agreeing to be bound to the terms & conditions specified herein. Thoroughbred Group Ltd reserves the right to amend these terms and you will be asked to confirm that you have read these when you place an order with us.
You must be over eighteen years of age to use this website and to make payments online.
Thoroughbred Group Limited will try to make the website fully accessible to you at all times, but cannot guarantee access. On occasion the website may not be available for a short time while maintenance is carried out or for other preplanned reasons.
Thoroughbred Group Limited reserves the right to refuse access to the websites, terminate customer accounts, disable any user identification code or password, remove or edit content, or cancel orders at our discretion, at any time.
If you choose to create an account then you are responsible for maintaining the confidentiality of that account & associated password. You must ensure that the password remains confidential in order to prevent unauthorised access to your account. You are responsible for keeping your password safe and secure, for not allowing others to use your account and for any activity which is carried out under your account. Thoroughbred Group Limited will not be liable for any activity which occurs as a result of your failure in this regard.
Accuracy of content
Thoroughbred Group Limited makes every effort to provide accurate information regarding descriptions of items for sale, prices, recommendations for use and all other matters on its websites. Where permitted by law, Thoroughbred Group Limited disclaims all warranties, express or implied, as to the accuracy of information on this website or anywhere else.
Thoroughbred Group Limited may provide information and advice, both on the website and by email. We will try to ensure this is accurate and appropriate. Information supplied on the websites named above, by email or phone call is not intended to replace the advice you can obtain from your Vet. Thoroughbred Group Limited will not be liable for any loss or damage which results from the use of the website or the information it contains. All product images are for illustrational purposes only.
Placement and acceptance of orders
Orders can be requested via the websites. We reserve the right to decline the acceptance of any order, or cancel an order, in full or in part, for any reason at our absolute discretion. This applies up to the point we dispatch your order.
Successful placement of an order will trigger an ‘order confirmation’ email to be sent to you. Thoroughbred Group Limited only accepts the order and agrees the contract to supply at the point of order despatch (physical handover of the goods to the carrier.) When your order has been despatched you will receive an email confirming that the order has been accepted and provide you with shipment tracking details where relevant.
You warrant that all information supplied by you to us during the order process is true and complete to the best of your knowledge.
Expiry dates on some products will depend on what is supplied to us by the manufacturers.
All credit and debit card transactions are carried out on a secure payment service provider STRIPE or PAYPAL. For online orders, Thoroughbred Group Limited does not receive full card details for online payments.
If you request an order by telephone your payment details will be entered directly into our website for processing. Your card details will not be written down and will not be recorded as part of our call monitoring. Thoroughbred Group Limited does not store your written card details.
Delivery & Risk
Orders will be processed and despatched as soon as possible. All orders and payments will be screened for evidence of fraudulent activity. In some instances, this may cause a delay in the despatch of your order. Orders will be despatched once all of the items ordered are available. If there is a delay on a specific item, you may be contacted to establish whether you would prefer to split the order or wait for a single delivery. We endeavour to supply orders accurately, however the responsibility remains with the purchaser and user of all products to verify that the product is correct prior to use.
If your order arrives damaged please contact us, will arrange a replacement or refund as preferred. Damages should be notified to us within 30 days of receipt. We may ask you for photographs of any damages prior to processing a claim. When you place an order, you may be asked for delivery instructions including a ‘leave safe’ preference. Our couriers will follow these instructions wherever possible.
Payment will be taken at the time of requesting the order (not at the point of despatch). All items are offered for sale subject to availability. We aim to despatch all orders within 3 days of receiving payment. Lost in transit - if an order has not arrived and was despatched with Royal Mail, please check your Royal Mail local office, contact us 10 working days from the date the item was due to be delivered before contacting our support team. We will then be able to process this as a missing item. For International orders with Royal Mail Air Mail, we need to allow 20 working days from the due date of delivery.
If an order is despatched with a courier it will be fully tracked and you should contact Customer Service as soon as you believe it may have gone missing in transit.
For all orders, regardless of delivery method, you must report missing items to us within 35 days of the date of despatch.
Incorrect Address - you are responsible for entering your full postal address correctly, and selecting it on each order. Thoroughbred Group Limited takes no responsibility for missing items that have been sent to an incorrect, old or inaccurate address.
If delivery is likely to be subject to undue delay, we will contact you by email. You will have the option of a full refund in this case, or of waiting for availability (this might be due to a manufacturer or other reason beyond our control). Delivery to some addresses may carry a higher delivery charge for certain items. This will be displayed prior to making payment. Other conditions do apply regarding deliveries. By agreeing to these terms and conditions, you are also agreeing to what is stated on the delivery terms below.
The terms and conditions for Royal Mail, FedEx and UPS can be found at their websites.
By selecting one of the delivery services above you will be deemed to have accepted these terms and conditions of carriage.
You are responsible for any VAT, tariffs, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.
Use of Goods Purchased
You warrant to us and guarantee that before you use anything purchased from us, you will:
Check to see that the goods delivered match those which you ordered.
Read any information on our website and supplied with the order regarding the correct use of the product.
Ensure that you understand all such product information.
Ensure that you are competent and legally allowed to use the products safely.
Ensure that you follow any advice you have been given by your Vet where needed.
Returns and Refunds
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel an order and receive a full refund up to 14 calendar days after you receive the item from us. This applies even if you change your mind and no longer want an item. The refund will include the minimum postage costs you could have chosen when placing your order. You are responsible for the cost of returning the item to us. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery within 14 days of receipt. We will then refund your money within 14 days of receipt of a returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid.
Items that cannot be returned
Perishable items i.e. temperature controlled food.
Items that have been opened/used (unless found to be faulty.)
The 14 day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For damaged and faulty items, you have 30 days to arrange a return/refund.
For all items returned after the 14-day period, you are asked to provide a written explanation of the reason for the return. Returned items in this circumstance may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.) In normal circumstances, the limit of our liability for compensation for orders which are delayed or do not arrive at all, will be the value of the order placed. You will not be due for any additional compensation (for instance if you decided to take time off work to receive the order).
There may be links or references to or from other websites and sources of information on this website. These can be provided where we think they might be of interest or useful to you. Thoroughbred Group Limited has no control over them and so accepts no responsibility or liability for their content. The links do not imply any endorsement of any kind.
All rights, including copyright, in the content of these web pages are owned or controlled by Thoroughbred Group Limited. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of Thoroughbred Group Limited.
If you have any queries, comments or complaints in regard to any aspect of your order or the contents of this web site, please contact us in writing and we will try to resolve the matter to your satisfaction as efficiently as possible.
Thoroughbred Group Limited has taken care in the preparation of this website. No warranty of any kind exists regarding its content. Thoroughbred Group Limited shall not be liable for any losses or claims arising directly or indirectly from use of this website or associated media.
Thoroughbred Group Limited liability under contract will only cover losses which could reasonably be foreseen as consequences of breach of contract. Our total liability under contract (including our negligence or breach of our statutory duty, misrepresentation, or any other matter) will not exceed three times the amount paid for the products under that contract. Thoroughbred Group Limited will not be liable for any indirect, incidental or consequential damages, or any losses or expenses, which arise because of, or in connection with, the contract.
As far as permitted by law, Thoroughbred Group Limited expressly excludes all conditions, warranties and other terms which might otherwise be expressed or implied by any means.
You hereby agree to fully indemnify us for any costs, proceedings, losses, claims, damages, actions, expenses (including reasonable legal costs and expenses), or liabilities, suffered or incurred by us through your improper use of this website, your breach or failure to observe these conditions or any contract made, or in relation to any claim which may be brought against us by a third party in relation to your use of our website.
If any delay or failure to comply with our obligations under these conditions arises from any cause that is beyond our reasonable control, we will not be held responsible for that delay or failure.
All contracts are deemed to be made in England and governed by English law. Any disputes arising in connection with any purchases made from Thoroughbred Group Limited and any other use of this website will be subject to the exclusive jurisdiction of the English courts.
Nothing within these terms and conditions, or elsewhere on the website, will affect your statutory rights and will only apply to the extent permitted by law. If any provision or term on this website becomes or is declared illegal, invalid or unenforceable for any reason, that term or provision shall be divisible from all other terms and conditions and shall be deemed to be deleted from them. These terms and conditions were updated on 20th October 2020 and replace all other terms and conditions.
If Thoroughbred Group Limited is liable to you for any reason, liability will be limited to either £1,000 or three times the amount paid by you for the product or service concerned, whichever is the lower. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.
Deals, Discounts and Special Offers
From time to time Thoroughbred Group Limited will offer products for sale at less than the regular price. There may be a specific condition which will apply in order to receive the discount. This might involve setting up a regular purchase, buying multiple items at one time. Thoroughbred Group Limited has complete discretion to withdraw any deal or offer for any reason at any time and may change the pricing of products without prior notification to customers.